Shipping Related & Custom Duty Related
Dr Shadez will ship out all products once we receive the final product in our warehouse. All products will be shipped out with tracking number, so you may track the parcel movement once you receive the tracking number via email.
For Singapore shipping, it takes about 3 to 5 business days to reach you.
For other countries (outside Singapore), it will take about 2 - 4 weeks to reach you, of course, subject to custom clearance in your country, we cannot control custom clearance related delay, you may need to check with your local custom authority on the status.
Dr Shadez appreciate all customers and definitely, we want all our customers to receive the product. In the event if the shipping carrier attempts delivery to you and you don't get it for some reasons such as you’re not at home, wrong address, moved to somewhere else, or any other reasons caused by you. Though very much we love to assist, but it is beyond our ability to help.
Of course, if the package returns back to our warehouse, it will be the customer's responsibility to pay the shipping fee for returning to our warehouse and for us to reship the order.
Therefore, we strongly advice when you receive your tracking number, please keep an eye out for the package.
Custom Duty Tax, GST and VAT related
Dr Shadez prices and shipping fees DO NOT include VAT, GST or other country taxes. As we are shipping these products all over the world, it is impossible for us to build in the various duties, VAT and GST tax for each country and/or location.
However, the below link may comes in handy to assist you in calculating your country tax and duties. Remember to convert the currency to your local currency. Please take note the below link may only serve as a guide, if you have a more accurate reference point which you trust, please follow your reference.
For international customers who are required to pay custom duty tax, you will receive an email from your local customs authorities or shipping company asking for payment to have your order processed through customs.
Unfortunately, there is no other legal way around customs. Once you make that payment to the customs authority, we believe your order will be processed for final delivery